Shipping & Return policy
- Most orders will be shipped within 1-2 business days after receiving clear payment.
- The Average time of arrival for orders in the U.S. is 3-7 days and for international 2-3 weeks.
- However there may be delays in shipping due to weather, customs inspections, and travel issues.
- We are not responsible for incorrect shipping information. Therefore, we kindly ask that all customers double check their shipping information and claim their package with USPS.
- We are not responsible for lost or stolen items.
Return, Refund, and Exchange Policy
- RETURN/EXCHANGE REQUEST FORM MUST BE INCLUDED IN THE PACKAGE. DOWNLOAD RETURN FORM HERE
- Return requests made within 14 days of the delivered date qualify for a full refund.
- Merchandise must be in the condition you received it, completely free of stains and dirt. Must not be worn, altered or washed.
- For the return or exchange service, the buyer is responsible for the return postage. We are not responsible for any lost packages as well as packages damaged during transit back to VICTORIOUS.
- Merchandise must have all tags attached
- Refunds will be made in the form of the original payment. Shipping and handling costs are not refundable.
- Refund will be processed once the item has been shipped by you and received in our facility.
- For damaged products and wrong items received only, please contact us via firstname.lastname@example.org for the free return shipping label.
- Only items purchased direct from www.victorioususa.com are covered by this policy. VICTORIOUSUSA.COM is unable to process return or exchanges for purchases made outside of our website.
- Orders for Final Sale items are final and cannot be returned or exchanged.
- Final Sale items include purchases made by store credit.
When your package arrives at Victorious USA, your refund will be processed in the original form of payment within 5-7 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Victorious USA.
Returns should be shipped to:
972 E. 31st.
Los Angeles, CA 90011